Terms & Conditions

For purchases made in the Beeple app. Beeple is in early access.

1. Who we are

The Beeple service (beeple.net and the Beeple mobile app) is operated by:

Full company identification (legal name, registration number and registered address) is being finalized and will be published here and on our Contact page before payments are switched on; until then you can reach us at support@beeple.net.

2. What we sell

Beeple is a beekeeping diary that records hive visits and provides AI-assisted advice. Inside the app you can buy digital items only:

• Token packs — usage credits spent on AI features (voice transcription, advice, questions).
• Membership — a paid plan for a chosen number of months, which includes tokens each month and lifts the free-plan hive limit.

There are no physical goods and nothing is shipped.

3. Prices & payment

Prices are shown in the app on the purchase screen at the time of purchase, in Czech koruna (CZK) and including 21% VAT — what you see is what is charged, with nothing added at checkout. Current prices: a token pack (50,000 tokens) for 99 Kč, and membership 149 Kč / month or 1,490 Kč / year. Prices may change; the price shown at checkout applies. A receipt is issued to the e-mail address on your account.

Payments are processed by our payment gateway GoPay. You can pay by payment card, Apple Pay, Google Pay, or bank transfer / QR Platba. We never see or store your full card details.

No recurring charges. Every purchase is a single payment you make deliberately. We do not set up automatic card debits, nothing renews by itself, and your card is never charged again without you starting a new purchase. Membership simply ends when the months you bought run out.

No delivery costs. Everything sold is digital and delivered to your account in the app, so there is no shipping, no postage and no handling fee. The price you see at checkout is the whole price.

4. Delivery of digital content

After your payment is confirmed by the gateway, the purchased tokens and/or membership are credited to your account automatically and immediately (usually within seconds). Delivery is electronic, to your account in the app — no physical delivery takes place.

5. Right of withdrawal (digital content)

By completing a purchase you request delivery of digital content immediately and acknowledge that, once delivery has begun, you lose the statutory 14-day right of withdrawal for that content (in line with EU Directive 2011/83/EU and Czech Act No. 89/2012 Coll., § 1837(l)). Tokens already credited or consumed, and a membership already activated, are therefore non-refundable except as set out below.

6. Refunds & complaints

If a purchase fails to credit, is charged twice, or the service is materially defective, contact support@beeple.net with your order details. We will investigate and, where a purchase was not delivered or was charged in error, refund it to the original payment method. Complaints are handled without undue delay, normally within 30 days.

How to make a complaint. Write to support@beeple.net from the e-mail address of your account, or use the phone number on our Contact page, and tell us the date of the purchase, the amount, and what went wrong. There is nothing to send back — everything sold here is digital — so no return address and no form are needed.

What happens next. We confirm your complaint by e-mail, to the same address, as soon as we have read it, and we tell you the outcome by e-mail as well. Where a refund is due it goes back to the method you paid with, through GoPay. If we reject a complaint we say why.

When a complaint cannot be upheld. Tokens that have already been spent on AI features have been delivered and used, and membership months already elapsed have been provided, so neither can be refunded for change of mind. Faults caused by your own device, your connection, or use of the service contrary to these terms are also outside the complaint procedure. Statutory consumer rights are unaffected.

7. Your account & acceptable use

You are responsible for your account and for using the service lawfully. We may suspend accounts used for fraud or abuse. AI-generated advice is provided for guidance only and does not replace your own judgment as a beekeeper.

8. Privacy

We process your personal data (account, purchases) to provide the service and meet legal obligations. We do not sell personal data. What we hold, why, and the rights you have are set out in full in our Privacy policy; for anything else, contact support@beeple.net.

9. Governing law

These terms are governed by the law of the Czech Republic. Nothing here limits mandatory consumer rights. Consumers may also use out-of-court dispute resolution via the Czech Trade Inspection Authority (ČOI, coi.cz).

Questions? Contact us.