Terms & Conditions
For purchases made in the Beeple app. Beeple is in early access.
1. Who we are
The Beeple service (beeple.net and the Beeple mobile app) is operated by an independent developer based in the Czech Republic. Full company identification (legal name, registration number and registered address) is being finalized and will be published on our Contact page before public launch; until then you can reach us at support@beeple.net.
2. What we sell
Beeple is a beekeeping diary that records hive visits and provides AI-assisted advice. Inside the app you can buy digital items only:
- Token packs — usage credits spent on AI features (voice transcription, advice, questions).
- Membership — a paid plan for a chosen number of months, which includes tokens each month and lifts the free-plan hive limit.
There are no physical goods and nothing is shipped.
3. Prices & payment
Prices are shown in the app on the purchase screen at the time of purchase, in the stated currency and inclusive of any applicable VAT. Current indicative prices: a token pack (50,000 tokens) for 99 Kč, and membership from 149 Kč / month (1,490 Kč / year). Prices may change; the price shown at checkout applies.
Payments are processed by our payment gateway GoPay. You can pay by payment card, Apple Pay, Google Pay, or bank transfer / QR Platba. We never see or store your full card details.
4. Delivery of digital content
After your payment is confirmed by the gateway, the purchased tokens and/or membership are credited to your account automatically and immediately (usually within seconds). Delivery is electronic, to your account in the app — no physical delivery takes place.
5. Right of withdrawal (digital content)
By completing a purchase you request delivery of digital content immediately and acknowledge that, once delivery has begun, you lose the statutory 14-day right of withdrawal for that content (in line with EU Directive 2011/83/EU and Czech Act No. 89/2012 Coll., § 1837(l)). Tokens already credited or consumed, and a membership already activated, are therefore non-refundable except as set out below.
6. Refunds & complaints
If a purchase fails to credit, is charged twice, or the service is materially defective, contact support@beeple.net with your order details. We will investigate and, where a purchase was not delivered or was charged in error, refund it to the original payment method. Complaints are handled without undue delay, normally within 30 days.
7. Your account & acceptable use
You are responsible for your account and for using the service lawfully. We may suspend accounts used for fraud or abuse. AI-generated advice is provided for guidance only and does not replace your own judgment as a beekeeper.
8. Privacy
We process your personal data (account, purchases) to provide the service and meet legal obligations. We do not sell personal data. For questions about your data, contact support@beeple.net.
9. Governing law
These terms are governed by the law of the Czech Republic. Nothing here limits mandatory consumer rights. Consumers may also use out-of-court dispute resolution via the Czech Trade Inspection Authority (ČOI, coi.cz).
Questions? Contact us.